{"id":792,"date":"2024-10-17T18:07:49","date_gmt":"2024-10-17T22:07:49","guid":{"rendered":"https:\/\/thechangemakers.com\/insight\/are-you-ready-for-the-next-crisis\/"},"modified":"2025-05-22T11:53:42","modified_gmt":"2025-05-22T15:53:42","slug":"are-you-ready-for-the-next-crisis","status":"publish","type":"insight","link":"https:\/\/thechangemakers.com\/us\/insight\/are-you-ready-for-the-next-crisis\/","title":{"rendered":"In our modern world is the Medium still the Message?\u00a0"},"content":{"rendered":"\n
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In our modern world is the Medium still the Message? <\/h1>\n\n\n\n
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In our modern world is The Medium still the Message? <\/h2>\n\n\n\n

Everybody has heard the phrase \u201cThe Medium is the Message,\u201d Marshall McLuhan\u2019s famous contribution to the study of communication. It may seem like a complex theory from a philosophical genius, but it\u2019s actually quite intuitive. McLuhan is saying the medium through which information is transmitted shapes and influences our perception and understanding of the message itself. If you watch a commercial on TV, the very fact that it\u2019s a TV ad is going to change how the audience understands it. McLuhan was thinking about this in the 60s just as TV was rising to mass media prominence, reaching tens of millions of people simultaneously. If VW had a commercial at half-time at the Super Bowl, we all saw the same thing at the same time, in the same context. And context is what McLuhan was focused on. <\/p>\n\n\n\n

But people no longer watch TV in the traditional sense \u2013 they consume content on multiple devices: casting, streaming and binging content free from a set time and location. The proliferation of digital media has transformed the traditional mass communication model into a more personalized and one-to-one communication paradigm. Context is now continuously changing as digital messaging can follow us from browsing, to streaming, to scrolling \u2013 constantly shifting mediums. This begs the question: do we still need to consider McLuhan\u2019s thesis? Can\u2019t we, as marketers, advertisers and communicators now just focus on the message? <\/p>\n\n\n\n

The answer is a resounding no<\/strong>. McLuhan\u2019s insight is more significant than ever, but with one huge difference. Marketers during TV\u2019s reign had to take TV\u2019s context into account to craft relevant messaging; now we need to actively create<\/em> relevant context alongside relevant content.     <\/p>\n\n\n\n

TV: The King of Reach <\/h2>\n\n\n\n

We can\u2019t ignore the fact that McLuhan\u2019s world looked vastly different in the 1960s, when TV was the silver bullet to achieve reach. The duopoly of Google and Meta collectively could begin to approach something resembling that reach a decade ago, but a multitude of changes (technology, competition, further fragmentation in the digital space) have made it increasingly difficult to achieve true mass reach with any one channel. Audiences have never been more fragmented. So, we\u2019re faced with a difficult challenge: with reach being a fundamental predictor of success, it has become increasingly more difficult to achieve, and is further complicated by challenges that make it difficult to evaluate true reach. Measurement of reach is hindered by the closed ecosystems of the big online giants, limitations around cross-device tracking, ad-blocking and privacy regulations.  <\/p>\n\n\n\n

Digital: The King of Precision <\/h2>\n\n\n\n

TV brought us tremendous reach \u2013 but it was a blunt instrument. Scale, yes. Ability to be relevant to individuals? Not so much. We can approximate some of the scale with digital, but we now have tools to deliver messaging with incredible control over the who<\/em> and the where.<\/em> As we plan communications to deliver maximum results, precision vs. scale becomes the quandary. A broader reach strategy will achieve a broader audience, but at the cost of precision. This broad approach has its place; it is effective for awareness, driving household penetration for brands, campaigns and organizations, reaching people who may not fit neatly into specific segments. Yet mass is no longer the silver bullet it used to be as today\u2019s consumers expect creative content to be relevant to their needs, interests and preferences. They want content that addresses their specific pain points, desires or challenges. We see that McLuhan is still as right as ever, the Medium is the Message \u2013 but now the medium (and thus the message) is personalized<\/em>.   <\/p>\n\n\n\n

The who<\/em> and the where<\/em> are the priorities for effective digital communication. Creating the who<\/em> and the where<\/em> must go hand in hand with creating the messaging for it to be relevant. We know relevant messaging drives engagement and builds stronger connections. And in a medium that promises continual personalization, users will become desensitized to generic or repetitive messaging. Relevancy helps combat fatigue while delivering results: boosting CTRs, driving higher conversions and continuing to engage and retain audiences. <\/p>\n\n\n\n

Personalization <\/h2>\n\n\n\n

As today\u2019s media landscape continues to evolve, communicators and advertisers need to strike the right balance of reach and relevance to deliver successful campaigns, resulting in messaging that is not only seen by the right people but is seen in environments where they make sense and resonate with their audience. With relevance comes the seemingly impossible task of achieving scale while delivering personalized content. <\/p>\n\n\n\n

McLuhan is as relevant as ever. The medium is speaking as much as the message, and everyone needs to listen to what it\u2019s saying: personalization. From strategy to creative, media-buying to execution, ChangeMakers understands this core truth, and we\u2019re equipped to bring the right data sets together to ensure an audience-first approach is embraced across our disciplines and departments. When the quality of attention you achieve is arguably more important than scale, having a deep understanding of audiences and context is not only a fundamental pillar in communication, but arguably the starting point for everything.  <\/p>\n\n\n\n

How to navigate change on social media.  <\/h2>\n\n\n\n

We find ourselves in the teenage years of the dominant social media platforms \u2013 Facebook is 20 years old; Instagram is 14; and 18-year-old Twitter has angrily changed its name to X. As with any teenager, volatility is the norm. Recent years brought us the mountainous rise of TikTok, the faltering of Twitter, the birth of Threads, the rise and fall of the metaverse, Bill C-18, Apple\u2019s app tracking transparency, and generative AI for all. There\u2019s been a tremendous amount of change. <\/p>\n\n\n\n

Constant change and disruption is woven into the fabric of the digital landscape. So how do communicators and marketers navigate these rapid transformations of technology, norms, and tastes? There are really only two choices \u2013 radical change every quarter or create a long-term, stable social strategy. The former is going to consistently get you into trouble, the latter will set you up for success for years to come.  
 
Just because platforms are volatile, doesn\u2019t mean brands have to be. Amidst the chaos, the smart move is to create integrated strategies that bring together social, creative, media, and web teams to curate moments, and create ownable content focused on measurable goals.  <\/p>\n\n\n\n

If users don\u2019t win, everyone loses  <\/h2>\n\n\n\n

We are in the midst of a fierce battle for attention. Consumer ability to jump toward shiny new platforms is forever shifting how social media properties operate.  As communicators, we should be rooting for more success, not failure. A healthy, competitive social media ecosystem is better for all of us as it incentivises communicators to create compelling messaging.   
 
Meta\u2019s platforms, along with TikTok\u2019s, increasingly suffer from a proliferation of out-of-touch and socially disconnected ads. A surge in poorly crafted, and often auto-generated messaging results in user disengagement; they post less frequently, see less of what they want, and before you know it, you\u2019re in a platform death spiral. This cycle creates a worse environment for users, contributing to declining diversity, doom-scrolling, and deteriorating mental health \u2013 which is a lousy environment for organizations to communicate with users.    
 
No one should add to this deterioration. Marketers and communicators must be thoughtful about what we bring to the party. Audiences want to be seen and acknowledged, and they crave relevant content. Brands who lead with authenticity and demonstrate they understand the diversity of their customers\u2019 values will continue to flourish.  <\/p>\n\n\n\n

Paid and organic: BFFs  <\/h2>\n\n\n\n

Organic reach is dead. But that doesn\u2019t mean organic efforts should be abandoned. It just means that paid campaigns and organic publishing shouldn\u2019t operate in silos, and certainly not with distinct teams behind them. Organic and paid should be part of the same strategy conversation \u2013 with creative and media at the table. Paid and organic can complement each other strongly. Organic audiences are engaged supporters, driving content views, comments, and organic website sessions. Organic content nurtures and informs those who know your brand or your perspective. These audiences are your most loyal, and insights from their actions and interests will inform your paid audience targeting, and your next round of creative content planning. On the flip side, within your best performing social media content \u2013 that\u2019s tested across millions of targeted impressions, and dozens of AI powered creative treatments \u2013 lies the spark for your next most engaging organic content.    <\/p>\n\n\n\n

Bigger! Better! Fewer!  <\/h2>\n\n\n\n

Face it, very few are waiting for your organization\u2019s next social media post. You should be communicating when you have something relevant to say. It\u2019s more effective to focus your integrated social media efforts within your brand\u2019s own schedule. Find your most meaningful and most impactful moments. Pick your times to speak, and break through with meaning, authenticity, and the weight of a focused ad spend to drive higher exposure for the moments that matter (to you and your audiences). Less is more!  
 
Bigger moments are more likely to align with strategic outcomes. And social media outcomes should be a means-to-an-end, aligning with actual business objectives. Your organization is not powered by impressions and likes. Calibrate your conversions and turn on an ecosystem that is fine-tuned to nurture first-party customer data \u2013 data from which you can grow more meaningful relationships. Engaged audiences are more likely to connect through to your websites, your ecommerce shop, your CRM initiatives, and your physical assets.    <\/p>\n\n\n\n

Embrace platform formats  <\/h2>\n\n\n\n

The smartphone is the TV of today. And vertical video is its 22-minute sitcom. XDR screens and 5G networks have made social media feeds the perfect place for vertical video entertainment. Steve Jobs dreamed of an entertainment and communications device for the park bench, the bus, and the bathroom. And now we have it, full-screen and lightning fast. Today, content carrying your message needs to resonate with your mobile viewer within just 2 seconds. This is why your creative and social media teams should integrate from the start, so that possibilities are never missed. Your content planning and production stream can be designed to incorporate native platform truths, from the start. The format is vertical, short, and quickly engaging \u2013 with branding and key message right up front. 
 
Because social media is so volatile, we as marketers need to be extra focused on stability. When users, platforms, and policies ebb and flow, integration and cohesion are our secret weapons. Increase the proximity between social, creative, media, and web teams. Lead with authenticity. Embrace and test new platform formats. These are the efforts that enhance immediate success during these platform teen years and prepare us for weathering the expected volatility ahead.  <\/p>\n\n\n\n

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