{"id":1627,"date":"2025-05-12T11:32:43","date_gmt":"2025-05-12T15:32:43","guid":{"rendered":"https:\/\/thechangemakers.com\/?post_type=insight&#038;p=1627"},"modified":"2025-05-22T11:46:22","modified_gmt":"2025-05-22T15:46:22","slug":"managing-reputation-score-with-higher-education","status":"publish","type":"insight","link":"https:\/\/thechangemakers.com\/us\/insight\/managing-reputation-score-with-higher-education\/","title":{"rendered":"Managing Reputation Score with Higher Education"},"content":{"rendered":"\n<div class=\"wp-block-cm-content\"><div class=\"container\"><div class=\"wrapper\">\n<h1 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--70)\">Managing Reputation Score<sup>\u00a9<\/sup> with Higher Education<\/h1>\n\n\n\n<div class=\"wp-block-cm-content\"><div class=\"container\"><div class=\"wrapper\">\n<figure class=\"wp-block-image alignfull size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0.jpg\" alt=\"\" class=\"wp-image-1645\" srcset=\"https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0.jpg 1920w, https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0-300x169.jpg 300w, https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0-1024x576.jpg 1024w, https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0-768x432.jpg 768w, https:\/\/thechangemakers.com\/wp-content\/uploads\/2025\/05\/TCM2597_HigherEd_1920x1080_v1.0-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p>As enrollment season concludes, colleges and universities are getting clarity on whether they met matriculation goals for their incoming class.&nbsp; While individual enrollment decisions are deeply personal for each student, combined they offer one of many measures of success for the institution: did we meet our targets?&nbsp;&nbsp;<\/p>\n\n\n\n<p>This year, the season feels especially tumultuous as students, families, faculties and staff watch the higher-ed sector grapple with an evolving landscape and growing list of challenges. From the pressures of a complex financial landscape and a looming enrollment cliff to the increasing politicization of education and threats of federal and state funding cuts, colleges and universities across North America&nbsp;<s> <\/s>face significant volatility and a resulting crisis of confidence about their future.&nbsp;<\/p>\n\n\n\n<p>More than ever, reputation is the make-or-break factor influencing decision-making for both students and parents. It is the proxy for perceived quality, value, and opportunity, not to mention a reflection of how cultural dynamics on campuses are impacting perceptions.&nbsp;<\/p>\n\n\n\n<p>To adequately prepare and respond to the new reality that Higher Ed faces, it is critical to not only understand the threats, but to implement a reputation measurement program that simultaneously gauges the health of your reputation, and offers actionable insight based on peers who have already publicly responded to threats to funding for vital research and academic programs, as well as academic freedom.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Understanding \u2013 and influencing \u2013 the drivers of reputation<\/strong>&nbsp;<\/p>\n\n\n\n<p>To better understand the how recent challenges are impacting institutions across the sector, our ChangeMakers Data Intelligence team applied our proprietary\u202f<a href=\"https:\/\/thechangemakers.com\/reputation-score\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Reputation Score<\/strong><\/a> &#8211; a dynamic metric, fueled by multiple publicly available data sources and calculated by a fully proprietary. This is a multi-stakeholder, 360-degree assessment designed to complement traditional brand research \u2014 offering a broader view of perceptions that may impact the university\u2019s overall institutional health.&nbsp;<\/p>\n\n\n\n<p>While many Ivy League and leading private research universities saw a drop in their reputation since January 2025, just one in our sample set improved since election day, led by a strong response and continued authentic messaging from the school\u2019s President.&nbsp;<\/p>\n\n\n\n<p>The road ahead poses undeniable reputational risks. Here\u2019s how to stay ahead:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Learn the tendencies of Higher Ed \u201cdetractors\u201d who are laser-focused on changing the sector and are influencing administration policy.<\/strong> Understand their tactics and how they are typically executed. There\u2019s a known playbook \u2013 study it and prepare for when you are the target.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prepare for the known \u2013 and pressure test the response. <\/strong>Learn from peers. Be prepared to engage \u2013 with lawmakers and federal agencies, in the courtroom, on campus, through the media and everywhere in between. Affirm now what you still stand for, and if and where you are willing to make concessions that preserve the integrity of your institutional mission. &nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Get data to work harder for you. <\/strong>Measure real-time reputational health on an ongoing basis to inform efficient decision-making processes and demonstrate the true value communications delivers for the university.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enact a strategy to fortify your reputation for the long-term. <\/strong>Preparing properly\u202fwill ensure your\u202finstitution is protected, while\u202favoiding wasted energy that distracts from other important work.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Contact us for more information about how your organization stacks up against the competition.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cm-author\"><div class=\"container\"><div class=\"container\"><div class=\"wrapper\"><div class=\"cm-title h4\">About the author<\/div><div class=\"cm-author-info\"><div class=\"cm-author\"><span class=\"cm-name\">Megan Gabriel<\/span><span class=\"separator\">\u00a0\/\u00a0<\/span><span class=\"cm-position\">Executive Vice President, Risk, Reputation, and Advisory<\/span><\/div><div class=\"cm-content\">Megan is a trusted advisor to executive leadership and communications teams, guiding organizations as they build, protect and repair their reputation during high-stakes challenges. She lives in Philadelphia, PA.<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cm-share-fb-li\">\n  <div class=\"container\">\n    <div class=\"wrapper\">\n      <div class=\"cm-title h4\">Share<\/div>\n\n      <div class=\"social dark\">\n      <a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fthechangemakers.com%2Fus%2Fwp-json%2Fwp%2Fv2%2Finsight%2F1627\" target=\"_blank\" rel=\"noopener noreferrer\">\n          <img decoding=\"async\" class=\"hover\" src=\"https:\/\/thechangemakers.com\/wp-content\/themes\/changemakers\/assets\/img\/social-facebook-white.svg\" alt=\"Share this insight on Facebook\" height=\"16\" \/>\n          <img decoding=\"async\" class=\"normal\" src=\"https:\/\/thechangemakers.com\/wp-content\/themes\/changemakers\/assets\/img\/social-facebook-black.svg\" alt=\"Share this insight on Facebook\" height=\"16\" \/>\n        <\/a>\n\n        <a 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